Meet Max, the customer in every 999 meeting
At 999 Developments the customer always has a seat at the table, and that seat belongs to Max. He is not a mascot. Max is the customer, always here, always first.
Why a teddy bear sits in our meetings
The idea came from our CEO, Stig Vinck. He wanted a way to bring the customer closer into our daily work.
Amazon is known for keeping an empty chair in meetings to stand for the customer. Max takes that idea one step further: instead of an empty chair, Max sits at the table as the customer.
He is there to make us ask one question, every time: what does this mean for the customer?
Not decoration: accountability to the customer
In every discussion, from sales to marketing and from design to aftercare, Max makes sure the customer is never forgotten.
In sales
Are we making the process clear and trustworthy?
In design
Does this layout really support the way families live?
In marketing
Does this message speak to what customers care about most?
Max lives by our principle: “…because every detail matters.”
We build for people, not just properties
We do not see homes as products. We see them as places where lives unfold. Max keeps us focused on people.
We build not for ourselves, but for our customers: their comfort, their trust and their future.
What Max means when you buy from us
Clear payment options
Three ways to pay, explained up front: off plan, a villa that is ready, or a flexible plan that we adapt to you.
See the payment optionsOne team from your first visit to after-sales
Sales, design and quality checks, construction and after-sales: the same team in Chiang Mai looks after you before and after you buy.
Meet the teamA 5-year structural warranty
Every 999 villa comes with a 5-year warranty on the structure and 2 years on the finishing, and an after-sales team that knows your house.
Warranty and after-sales
A small Max to take home
There is a big Max and a small Max. Small Max teddies go to our customers, the agents we work with and children at fairs and expos.
Wherever he goes, he carries the same promise: the customer comes first.
Max stays at the table
As we keep building modern pool villas in Chiang Mai, Max stays with us. He is our promise that the customer's voice is part of every decision we make.
Max is not a mascot. Max is the customer: always here, always first.
Homes built with Max at the table
World Club Land
Ban Waen
Kad Farang
Pa Daet
Ban Wang Tan
Questions people ask about Max
Who is Max at 999 Developments?
Max is a teddy bear who sits in every 999 meeting as the customer. He reminds the team to ask what each decision means for the people who will live in the house.
Where does the idea come from?
From our CEO, Stig Vinck. It builds on Amazon's empty chair for the customer: at 999, Max sits in that chair.
Is Max a mascot?
No. Max is not decoration. He stands for accountability to the customer, in sales, design, marketing and aftercare.
What does Max mean for buyers?
Clear payment options, homes designed around family life, one team from your first visit to after-sales, and a 5-year structural warranty.
Book a viewing of a 999 pool villa
Or ask us anything. We reply within 1 working day, often sooner.
Opening hours: Monday to Saturday, 08:30 to 17:30